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Shipping and Returns

We ship to all locations worldwide. Details of our shipping and returns policies are laid out below.

Shipping Costs

We offer free shipping for all orders over £50. To find that out in your local currency please see xe.com although as a guide it is roughly to $75US or €60.

For orders under that amount, we charge £4.50 for UK orders or £9.99 for any other location.

Shipping Method

All items are sent by UK Royal Mail's tracked service. A tracking number can be provided on request.

Shipping Times

We aim to ship all items within 2-3 days of ordering. If there is any cause for delay, we will inform you as soon as possible. We are unable to process orders over the weekend or during public holidays.

Royal Mail expected delivery times are stated as:

UK first class - next working day

Europe - 3-5 working days

Worldwide - 5-7 working days

All items are tracked and their transit status can be checked in the event of delay.

Dermaroller Store

Refunds

 

You may return unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (eg if you received an incorrect or defective item).
We understand that anyone may change their mind from time to time and are happy to work with all customers in the event that a refund is requested. Please note that we are unable to make a refund for used items. If you do change your mind about your purchase at any time, please let us know as soon as possible by emailing nikky@ultramodgroup.com.
If your order has not been shipped, we will be happy to issue a full refund. If you have received your goods or they are in transit, we kindly ask that you send the items back to us where we will refund you for the cost of the item upon receipt. Please note that the cost of shipping cannot be refunded in this instance.
If you need to return an item, simply contact us and we will do our very best to assist you. 

We understand that anyone may change their mind from time to time. If you do change your mind about your purchase, please let us know as soon as possible by emailing nikky@ultramodgroup.com

You may return unopened items within 30 days of delivery. If your order has not been shipped, we will be happy to issue a full refund. If you have received your goods or they are in transit, we kindly ask that you send the items back to us where we will refund you for the cost of the item upon receipt. Please note that the cost of shipping cannot be refunded in this instance. We will of course refund shipping costs if the return is a result of our error (eg if you received an incorrect or defective item). Please note that we are unable to make a refund for used items. 

If you need to return an item, simply contact us and we will do our very best to assist you. 

 

Dermarollers